As a native New Yorker, I don’t stay in the hotels. As a matter of fact, the first and last time I ever stayed in a hotel in NYC was when I had a sleepover birthday at The Plaza when I was 16. Outside of that, the only time I explore hotels in the city is when I am out for dinner, drinks or having a spa day. That’s why I was excited to spend a night at The Royalton Hotel in Midtown Manhattan.
The iconic Royalton features a floor-to-ceiling hand-forged cast bronze fireplace, a twenty-foot screen that was once part of the façade of a building in France and hand-upholstered leather walls reminiscent of African tribal art.
The Royalton’s popular Forty Four bar and restaurant is a NYC hotspot where you can find New York City’s media, publishing and fashion elite power lunching and rubbing elbows.
I booked my stay through a well known travel agency as I was celebrating a special occasion and wanted the perks of a VIP upgrade to the Loft Suite that I reserved. The room was very sleek and modern, exactly what you’d expect from a boutique hotel in New York City.
The room’s fireplace gave it the perfect romantic vibe and featured a menu that combined different wood scents with food and cocktails from Forty Four. I called the front desk to have it lit immediately and it became my second favorite feature in the room.
My favorite feature in the room had to be the huge, elegantly tiled Roman style bathtub! Accompanied by sumptuous MALIN+GOETZ amenities, the tub is a bath lovers dream and perfect for a relaxing, romantic bath for two.
Now as great as everything I mentioned was, you wouldn’t be able to trust my reviews if I wasn’t 100% real. When it came to service, particularly the VIP service I was to receive, the Royalton dropped the ball. There was no explanation of my rate or personal escort to my room upon arrival, no welcome amenity such as champagne, wine or fruit waiting in the room (despite being informed this was a special occasion), no note from the manager and one robe was on the bed even though there was two of us.
The front desk couldn’t tell us where to find bubble bath for the tub, and when housekeeping did call to direct us to where it was located, it was part of the mini bar and cost $20. I’d be lying if I said that it didn’t irk me that after paying extra to have the loft because it comes with the tub unlike some other rooms, guests then have to pay $20 for bubble bath. I mean, what else do they expect you to want to do in that gorgeous tub?! We won’t even go into the fact that as a VIP no one came to prepare the bath for us. Then to add insult to injury, after getting all relaxed, comfy and ready for a nosh, we discovered that for the first few months of 2016 there was no room service. No room service. In a luxury hotel. In NYC. How?! Why?! The bright spot was that we didn’t have to pay the $14.95/day for wifi because it was complimentary with our room rate, and checkout was a breeze. In a city where your neighbors are some of the world’s best brands and nearly everyone expects to be treated as a VIP, I’d personally like to see the Royalton do better with service and details in order to live up to the standards you’d expect from a NYC hotel.
All in all the Royalton is a great boutique hotel to stay in if you’re visiting New York City. Its prime location puts you at the epicenter of the arts, close to transportation and a stone’s throw from amazing dining options. Definitely a unique oasis in the heart of the city.
The Royalton Hotel
44 West 44th Street
New York, NY
Tel: 212 869 4400